Interaction with stakeholders

Based on high-impact themes, we regularly seek to identify suitable parties for Alliander’s dialogue. Engagement, size, willingness to enter into dialogue and expertise are crucial considerations in this respect. We aim to find a common approach to issues, create support for initiatives, build trust and devise solutions with added value. Both for the short and long term. We maintain a daily dialogue with our customers about their energy demands, with our shareholders about promoting sustainable solutions, and with our employees about being an employer of choice. Together with all our stakeholders, we are moving forward towards the energy supply of the future.

The Alliander stakeholder model comprises three stakeholder groups. A distinction is made between:

  • key stakeholders: customers, employees and shareholders & investors;

  • other stakeholders such as: suppliers, knowledge institutions, regulators and civil society organisations.


We conduct the dialogue with stakeholders on both an ad hoc and a structured basis. This includes the organisation of customer panels and shareholder consultations as well as meetings with the Works Council. Supplier days, knowledge and partner meetings and participation in network organisations are important forms of contact with stakeholders. We are in regular contact with politicians in the Netherlands and at the European institutions, and we also liaise with regulators. In 2016, the Management Board embarked on a tour of all municipalities and provinces in our service area in order to engage in a dialogue about the challenges of our energy system of the future. We spoke with many local government representatives to discuss ambitions and choices in the light of climate objectives and the energy transition.

Interaction with stakeholders



Organisation or platform


Type of interaction


Items for discussion



Customers - consumer market


Customer contact web panel
Customer survey
Customer ombudsman
Customer panels
Consumer organisations


Digital panel
Quantitative survey (four per year)
Complaints and mediation (case by case)
Qualitative research (various forms)
Dialogue (incl. Consumer Association, Vereniging Eigen Huis)


Collaboration, relationship management, dialogue and improved service



Customers - business market


Trade associations
Energy cooperatives


Dialogue and relationship management (incl. VEMW, Uneto VNI, Bouwend Nederland, VNO NCW)


Collaboration, dialogue, improved service





Employee survey
Employee representation
Young employee network Tension
Female employee network Lianne
GBLT network Pride
Staff association
Trade Unions


Quantitative survey
Formal consultation

Dialogue/ workshops/
Employee association
Employee volunteering
Periodic consultation on compensation &


Participation, dialogue, employee engagement and initiatives, formal consultation on compensation & benefits



Shareholders and Investors


Provinces and municipalities


General Meeting of Shareholders (at least once annually)
Major shareholder consultations (three times a year)
Company visits, management consultation, individual contact. Two-yearly reputation survey. Periodic newsletter


Formal and informal consultation, knowledge and insight into activities


Shareholders and Investors


Lenders, investors and credit rating agencies


Periodic consultation and reporting on financial results


Accountability and commentary



Social stakeholders


Central government and European Union


Consultation, participation, viewpoints (projects, ad hoc)


Advocacy and (pro-)active dialogue


Shareholders and Investors


Provinces and municipalities


Consultation, collaboration, projects (incl. IPO and VNG)


Alignment of climate and environmental plans and projects


Shareholders and Investors



Both houses of Dutch parliament, States General, ministries


Relationship management, working visits, pro-active and reactive provision of information. Two-yearly qualitative survey


Provision of information in general sense and on specific topics


All stakeholders



Netherlands Authority for Consumers & Markets
Netherlands Authority for the Financial Markets
Dutch Data Protection Authority
EU Regulators


Periodic meetings on current topics and issues Standard and ad hoc information requests


Inform, exchange and explain




State Supervision of Mines Dutch Safety Board


Periodic meetings on current topics and issues Standard and ad hoc information requests


Inform, exchange and explain



Energy sector


Cedec, Cogen
Energy producers/suppliers
Energy Storage Netherlands
European Distribution System
Operators for electricity (Edso)
Eurelectric, Eurogas, ENCS
Flexible power Alliance Network (FAN)
Netbeheer Nederland
Employer Association WENb


Board membership (monthly)
Working groups (monthly)
Stichting E-laad (ongoing)


Knowledge exchange, partnerships, representation of interests, cooperation





Contractors and industry
Suppliers of goods and services


Contractors' day
Suppliers' days
Theme-based consultations
Responsible procurement consultation


Relationship management,



Knowledge institutions


Educational institutions and knowledge organisations
Sustainable Electrical Energy Center of Expertise


Collaboration with Radboud University Nijmegen, HAN University of Applied Sciences, Regional Training Centres. Universities of Technology in Delft, Eindhoven and Twente.


Knowledge exchange and partnerships





National and regional media


Relationship management, proactive provision of information, crisis communications. Qualitative survey (every two years).


Information, positioning


All stakeholders

Civil society organisations


Natuur en Milieu
Stichting de Opkikker
Nederland Cares


Consultation and dialogue about project design, volunteer work (projects, ad hoc)


Facilitate renewable energy supply




Housing associations, property developers and businesses


Discussions, participation in associations and foundations (frequent)


Dialogue and relationship management





Amsterdam Economic Board, Arnhem-Nijmegen Economic Board
European Energy-Information
Sharing & Analysis Centre
Foundation rural energy services
Global Gasnetwork Initiative
Global Intelligent Utility Network coalition
Global Smart City & Community Coalition
Global Reporting Initiative
Groene Zaak
Kenniskring Amsterdam
Hier Klimaatverbond Nederland
Milieu Centraal
MVO Nederland
Nederlandse vereniging duurzame energie
Open compliance and ethics group
Smart Energy Collective
Stichting de Energiebank
Stichting USEF
The Open Global Data
Management Community
Vereniging Eigen Huis
Vereniging Nederlandse Gemeenten
Woman Capital
World Economic Forum


Board membership, meetings, sponsoring, strategic partnerships


Collaboration with knowledge institutions, businesses and authorities, sustainability promotion, new models for innovation and societal development